About
An accomplished technical writer with over twenty years of experience in software documentation and quality assurance across diverse industries such as financial services, energy, government, and healthcare data management. Proven ability to quickly grasp complex subject matter and transform it into user-friendly documentation. Detail-oriented professional with expertise in creating online help, user guides, installation manuals, APIs, and web services documentation. Skilled in Agile project management, adhering to style guides, and collaborating with cross-functional teams to deliver high-quality documentation.
Experience
Technical Writer II (contractor for Smithsonian Institution)
InfoStructures
May 2024 to present
Researched, outlined, and drafted knowledgebase articles for Smithsonian’s Digital Platforms systems, including documentation projects for digital collections of museum artifacts. Maintains documentation projects using Microsoft Planner. Published deliverables to ServiceNow, ensuring accessibility for intended audiences.
Skills: Word, SharePoint, ServiceNow, MS Planner, Copilot, Swagger
Senior Technical Writer – Abacus Insights
2021 – 2023
Planned, drafted, and reviewed product documentation with product managers, engineers, and analysts. Schedule, track, and publish document deliverables using Jira and Madcap Flare for customers and our internal teams. Planned and wrote monthly release notes and other documentation with subject matter experts and product managers and published knowledgebase.
Skills: Madcap Flare, AWS, GitLab, Git, Databricks, Airbyte, and Airflow, Microsoft Word, SharePoint, Visio, Excel, and PowerPoint, Confluence, Jira
QA Analyst – MAXEX LLC
2019 – 2020
Documented new and existing software functionality and features for team members, using tools such as Jira for project management including writing user stories and creating tasks and Confluence for documenting those projects.
MeridianLink formerly CRIF Lending Solutions
2010 – 2018
QA Analyst
Researched QA test tools and presented time-saving solutions to managers; implemented and migrated test plans, cases, and artifacts cutting testing time by one-third with well-written tests in Quality Center, including regression tests, ensuring that all business requirements were covered in all areas of applications.
Documentation Specialist
2010 – 2014
Collaborated with members of development and quality assurance to create software documentation for financial software applications in an agile environment.
Technical Writer – Siemens Energy
2007 – 2009
Coordinated with team in Germany and created content migrations from Structured FrameMaker to XML (DITA) using Astoria content management system. Coordinated with managers, stakeholders, and developers to develop requirements and update test plans for new and modified systems.
Karyn Newman 